관광경영학회

출판자료

정기 학술지

관광경영연구, Vol.21. (2017)
pp.89~111

글로벌 헬스케어산업의 전문 인력이 지각하는 의료서비스품질과 선행요인들 간의 영향관계

김희성

(수원과학대학교 관광영어과 강사)

This study was aimed to at empirical examination of the influential relationship among job environments, organizational commitment, learning goal orientation, and medical service quality to show the implications to Global healthcare businesses. The data were collected from 297 Global healthcare professionals who work for hospitals in seoul. For this study, job environments were comprised of three variables: job professionalism, financial reward and personal environment. Several conclusions were drawn from the results of this study. First, all variables of the job environment had a positive influence on organizational commitment. Second, only job professionalism and personal environment had a positive influence on learning goal orientation. Third, organizational commitment positively influenced learning goal orientation Finally, learning goal orientation only had a positive influence on the functional quality of medical service quality. The results indicate that the hospitals have to be aware that when striving to improve quality performances, they may need to not only enhance job environments, but also develop organizational commitment and a learning goal orientations for their professionals. and the Representative Directors of the hospitals may provide their employees with the new ideas and strong support for reinforced their financial reward.

  Job Environments, Organizational Commitment, Learning Goal Orientation, Service Quality.

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