관광경영학회

출판자료

정기 학술지

관광경영연구, Vol.22. (2018)
pp.69~89

직무역량이 직무효능감과 과업수행에 미치는 영향 : 제주지역 호텔을 중심으로

신형철

(경기대학교 일반대학원 외식조리관리학과 시간강사)

신재원

(백석문화대학교 관광학부 겸임교수)

The purpose of this study is to investigate how job competency has an impact on job efficacy and task performance. To perform this study, total 302 questionnaire were distributed to regular hotel employees in Jeju dated from May 1st to 31st. Unworkable data were excluded, 270 usable responses were obtained for an empirical analysis. Frequency analysis, exploratory factor analysis, reliability analysis, and regression analysis were measured by using SPSS 18.0 accordingly. For the study structure, job competency was divided with relation/skill/personality/expertise competencies. Job efficacy and task performance were a single factor. The result has shown as follows: Hypothesis 1, among job competencies, relation/skill/personality/expertise competencies have a positive effect on job efficacy. Hypothesis 2, skill/personality/expertise competencies have a positive effect on task performance. Hypothesis 3, job efficacy has a positive effect on task performance. This study result has found that human resource development is a source of competitive advantage in hotel business. This study has given to the hotel's human resource development for the practical implication and academical use.

  Job Competency, Job Efficacy, Task Performance, Human Resource Development, Marketing.

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