관광경영학회

출판자료

정기 학술지

관광경영연구, Vol.22. (2018)
pp.73~98

DOI : 10.18604/tmro.2018.22.6.005

호텔 서비스접점 직원의 체면민감성이 직무만족과 직무태도에 미치는 영향 : 신경성을 조절효과를 중심으로

윤선미

(플로리다 주립 대학교 방문 연구원)

김희수

(한광대학교 겸임교수)

The purpose of this study is to investigate the effects of social face-sensitivity related to individual 's inclination and cultural and psychological phenomenon on the job satisfaction and job attitude of employees. Also, It is examined whether neuroticism has a moderating effect between social face-sensitivity and job attitude. This study has received 319 questionnaires from service contacts who work in a first class hotel for three weeks from August 13 to 31, 2018. In the analysis method, frequency analysis, factor analysis, reliability analysis and correlation analysis were performed using SPSS 18.0 Ver. program. Also, AMOS 18.0 Ver. Program was used to evaluate the statistical significance of the model set in the study through structural equation and hypothesis test was conducted. The result of this study are as follows. First, of the sub-factors of social face sensitivity, awareness of others had significant positive effect on customer oriented behavior. Second, among the sub-factors of social face sensitivity, awareness of others had significant positive impact on organizational citizenship behavior. Third, A had a significant positive effect on job satisfaction, but consciousness of form had significant negative effect on job satisfaction. Fourth, job satisfaction had a positive effect on customer oriented behavior and organizational citizenship behavior. Finally, it can be seen that only a high nervous group has a moderating effect between social face sensitivity and job attitude.

  Social Face Sensitive; Job Satisfaction; Customer Orientatied behavior; Organizational Citizenship Behavior; Neuroticism.

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