관광경영학회

출판자료

정기 학술지

관광경영연구, Vol.23. (2019)
pp.87~106

DOI : 10.18604/tmro.2019.23.1.005

객실승무원의 기내 안전 활동이 탑승객의 신뢰와 안전태도에 미치는 영향

박인주

(원광보건대학교 항공서비스과 부교수)

김은주

(영남이공대학교 관광계열 항공서비스전공 부교수)

The very basic duty of flight attendants is to take care of the passengers on board to designated destinations safely and pleasantly. This study was intended to investigate the impacts of flight attendants' in-flight safety activities on passengers' trust and safety attitude. To this end, we distributed 160 copies of questionnaires and used them for the frequency analysis, reliability analysis, confirmatory factor analysis and multi-regression analysis. The result of this study is presented as follows: First, in-flight safety activities were found to have no significant effect on trust. Second, among the four factors of in-flight safety activities, the two factors (presenting the safety information and safety information channel) were found to have significant effect on safety attitude. Third, trust was found to have significant effect on safety attitude.

  Flight Attendant; In-Flight Safety Activities; Trust; Safety Attitude.

Download PDF list