관광경영학회

출판자료

정기 학술지

관광경영연구, Vol.23. (2019)
pp.27~44

DOI : 10.18604/tmro.2019.23.4.002

조직 내 커뮤니케이션과 직무성과 및 이직의도와의 관계 연구 : 항공사 객실승무원 대상으로

박인주

(원광보건대학교 글로벌항공서비스과 부교수)

김은희

(동의과학대학교 항공서비스과 교수)

The purpose of this study is to figure out the relationship of flight attendants' organizational communication on job performance and turnover intention. This research, in order to achieve its goals, has established hypothesis with theoretical background and analyzed it with actual examination. The 235 questionnaires were distributed to the flight attendants flying in the Korea based carriers at Incheon and Gimhae International Airport.for about 2 weeks from 1st to 15th of November, 2018. A total of 220 responses were used for analysis except 15 insincerity responses. Result of the research are presented as follows. First, among 4 sub-factors of organizational communication, horizontal & downward factors had significant positive effect on the job performance. Second, job performance had a significant negative effect on turnover intention. Through identifying and studying these influences relations, it was considered to be useful for developing the core programs that would play an important role for encouraging to express their opinions under free atmosphere.

  Flight Attendant; Organizational Communication; Job Performance; Turnover Intention.

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